rv999 Terms and Conditions

01 General Provisions

rv999 is an online gaming platform that provides various entertainment gaming services for players in Bangladesh, including cricket betting, slot games, fishing games, bingo and live casino. These terms and conditions ("Terms") apply to all services, features, content and activities on the rv999 platform.

In these Terms, "rv999", "we", "our" or "platform" refers to the organisation operating rv999. "User", "player" or "you" refers to any individual registered on the platform.

rv999 reserves the right to change, amend or update these Terms at any time. If the Terms are changed, a notice will be published on the platform, and continued use of the platform after the change will be considered acceptance of the new Terms.

02 Account Registration

To enjoy gaming services on rv999, you must create a personal account. You must provide accurate and truthful information at the time of registration.

2.1 Registration Requirements

• Each user may create only one account. rv999 reserves the right to cancel multiple accounts belonging to the same person.
• The name, phone number, email and banking information provided at registration must be accurate and currently valid.
• Keeping the account password confidential is the user's own responsibility. Sharing the password with anyone else is strictly prohibited.
• Transferring or selling an account is strictly prohibited.
• Any changes to the information provided must be reported to rv999 immediately.

2.2 Identity Verification (KYC)

rv999 reserves the right to verify a user's identity at any time. A copy of a national identity card, passport or other government-issued ID may be requested for verification. rv999 reserves the right to suspend the withdrawal process until identity verification is complete.

03 Age Restriction

The rv999 platform is intended only for those aged 21 and above. Use of gaming services by minors is strictly prohibited.

rv999 is committed to protecting minors. If there are any minor family members in your household, keep your account secure from them. For more information, visit our Responsible Gaming page.

04 Deposits and Withdrawals

rv999 offers safe and fast transactions through Bangladesh's leading mobile banking services.

4.1 Deposit Terms

• Funds deposited into the account must come only from the registered user's own mobile banking or bank account.
• Depositing funds through a third party is strictly prohibited.
• rv999 follows an anti-money laundering policy. rv999 reserves the right to investigate suspicious transactions.
• When making a deposit, provide the correct amount and reference number; rv999 is not responsible for delays caused by incorrect information.

4.2 Withdrawal Terms

• The account must be fully verified before submitting a withdrawal request.
• Withdrawals will only be processed to the same method used at the time of deposit.
• The specified wagering requirements must be met before withdrawing from bonus funds.
• Withdrawals may be temporarily delayed due to technical issues or security verification requirements.

05 Bonuses and Promotions

rv999 regularly provides various bonuses and promotional offers. Each offer has its own terms which must be read before accepting.

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. A 15x wagering requirement applies to this bonus.

5.2 Bonus Terms

• The welcome bonus is available to each user only once.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable after the wagering requirements are met.
• rv999 will inform users of any restrictions on specific games or game categories for fulfilling wagering requirements.
• rv999 reserves the right to withdraw or change any bonus offer at any time for any reason.
• If a bonus is misused or fraud is attempted, the bonus and associated winnings will be forfeited.
• Attempting to claim multiple bonuses from the same IP address or device will be considered bonus abuse.

5.3 VIP Program

The rv999 VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.

Tier levels are determined based on player activity and regularity. Cashback is automatically credited to the account each week.

06 Gaming Rules

All users must follow the rules below when gaming on the rv999 platform:

• All games must be played fairly. Any form of cheating, use of bots, software manipulation or any other improper method of gaining an advantage is strictly prohibited.
• Attempting to earn money by exploiting technical errors or system bugs will result in the cancellation of associated winnings and may lead to account closure.
• A certified random number generator (RNG) is used to determine game outcomes. No external interference in game results is possible.
• If a game session is interrupted due to a network issue, the game result will be determined based on the last state logged in the rv999 system.
• If a game is cancelled due to a technical error on the provider's server or the rv999 system, the relevant bet will be refunded.

6.1 Prohibited Activities

• Threatening, harassing or disrespecting other users.
• Using the platform for money laundering or any illegal financial activity.
• Transferring balance from one account to another.
• Attempting to test or breach any security measure of the platform.
• Playing on behalf of others or proxy gaming.

07 Responsible Gaming

rv999 places the highest importance on responsible gaming. We believe gaming should be a safe and controlled form of entertainment, not a solution to financial problems.

• Never bet more money than you can afford.
• Do not treat gaming as a source of income.
• Do not place more bets in an attempt to recover money you have lost.
• Take regular breaks and set a fixed limit on your gaming.
• Contact us to set deposit limits, loss limits or self-exclusion on your account.

If you feel that gaming is having a negative impact on your life, contact our support team immediately. We are ready to assist in Bangla 24/7. For more details, visit our Responsible Gaming page.

08 Account Suspension and Closure

rv999 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violating any provision of these terms and conditions.
• Registering with false or misleading information.
• Misusing bonuses or promotions.
• Being involved in fraudulent activities.
• Failing to cooperate with the identity verification process.
• Being inactive for an extended period (more than 12 months).

8.1 Funds After Account Closure

If an account is closed for legitimate reasons (such as self-exclusion or at the user's own request), verified deposited funds will be refunded. If closed due to fraud or rule violations, funds may be forfeited.

8.2 Self-Exclusion

If a user wishes to take a temporary or permanent break from the platform of their own accord, please inform our support team. We will complete the process within 24 hours.

09 Privacy and Security

rv999 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption technology, which keeps your personal and financial information secure.

• Your personal information will never be sold or shared with third parties.
• Information may be retained as required for security verification or to meet legal obligations.
• To learn more about how your information is collected and used, please read our Privacy Policy.

To keep your account secure, use a strong password and never share it with anyone. If you suspect your account is being used without authorisation, contact us immediately.

10 Limitation of Liability

rv999 will not be liable for any loss in the following circumstances:

• If a gaming session is affected by internet disconnection or an issue with the user's device.
• If any inconvenience is caused by a technical fault in a third-party game provider's software.
• If a user's account information is disclosed to a third party due to the user's own negligence.
• If the service is disrupted due to a natural disaster, cyberattack, or any event beyond rv999's control.

rv999 is committed to operating a safe, reliable, and fair-play platform at all times. Our support team will promptly resolve any valid complaint or issue.

11 Changes to Terms

rv999 reserves the right to partially or fully modify these terms and conditions at any time. Users will be given advance notice of significant changes.

• Updated terms will take effect from the date they are published.
• If a user continues to use the platform after notice has been given, they will be considered to have accepted the new terms and conditions.
• If you do not agree to the new terms and conditions, you will have the option to close your account and withdraw any deposited funds.

Always check this page for the most current terms and conditions. You can tell whether the terms have been recently updated by looking at the "Last Updated" date at the top of the page.

12 Contact Us

If you have any questions or complaints about these terms and conditions, please get in touch with us. Our support team is available 24/7 to assist in Bengali.

• 24/7 Live Chat Support (from within the platform)
• [email protected]
• Support hours: BST (UTC+6), around the clock