rv999 Privacy Policy
Your personal information is completely secure with us. rv999 uses SSL encryption and follows strict data protection rules, and is always committed to protecting your privacy.
This privacy policy ("Policy") is issued by the rv999 platform ("rv999", "we" or "us"). When you visit the rv999 website, register an account, or use any of our services, you are considered to have agreed to the terms of this Policy. We request that you read this Policy carefully.
Section 1
Scope and Purpose of Data Collection
1.1 — Personal Identification Information
During account registration, rv999 collects the following information:
- Full name and date of birth (for age verification — only persons aged 21 or above may register).
- Valid email address and mobile number.
- National ID (NID) or passport details — required for identity verification (KYC).
- Payment account information applicable for financial transactions (such as bKash, Nagad, Rocket, or Upay numbers).
1.2 — User Activity Information
We automatically collect the following information, which helps us improve the quality of our services:
- IP address, device type, operating system, and browser version.
- Login time on the platform, session duration, and pages visited.
- Gaming activity — bet amounts, game history, and transaction records.
- Behavioral data collected through cookies and similar tracking technologies.
1.3 — Support Communication
When you contact our support via 24/7 live chat or email, the details of that conversation and the information you provide may be recorded. This information is used solely to resolve your queries and ensure service quality.
Section 2
Legal Basis and Purpose of Data Use
2.1 — Contractual Obligations
When you open an account with rv999, a contractual relationship is formed. We use your information to fulfill that relationship — including account management, processing deposits and withdrawals, verifying bonus eligibility, and providing customer support.
2.2 — Legal and Regulatory Compliance
rv999 is committed to preventing financial crime. To this end, we:
- Conduct KYC (Know Your Customer) verification procedures.
- Monitor and report suspicious financial activity.
- Verify age to prevent minors from gaming.
- Enforce responsible gaming rules.
2.3 — Legitimate Interest in Service Improvement
We use anonymized analytical data to improve the user experience, ensure platform security, and resolve technical issues. Your personal identity is not revealed in this process.
2.4 — Marketing Communications
With your consent, we may send promotional offers, bonus updates, and tournament information to your email or registered number. You may withdraw this permission at any time — contact our support team.
Section 3
Sharing Information with Third Parties
3.1 — Service Provider Partners
To operate rv999 services, we work with certain trusted third parties, which include:
- Payment processing companies — bKash, Nagad, Rocket, Upay, and bank transfer services.
- Identity verification (KYC) service providers.
- Game content providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, Evolution Gaming).
- Technical infrastructure and cloud hosting providers.
These organizations may use your information only in accordance with rv999's instructions and for specified purposes. They may not use your information for their own purposes or transfer it to any other third party.
3.2 — Legal Requirements
In the following circumstances, we may be legally required to share information with authorities:
- As part of a court order or valid legal process.
- At the request of relevant authorities to prevent financial irregularities, fraud, or money laundering.
- To ensure the security of rv999 or our users.
3.3 — What We Never Do
rv999 never sells or rents your personal information to third parties for commercial purposes. Your information will be used only for the purposes described in this Policy.
Section 4
Cookies and Tracking Technologies
4.1 — Types and Purpose of Cookies
rv999 uses the following types of cookies on its website:
- Essential Cookies: Essential for maintaining login sessions and ensuring security. Without these, the platform does not function properly.
- Functional Cookies: To remember your language preferences, login information, and customization.
- Analytical Cookies: Help improve service quality by analyzing website visit patterns. These cookies collect anonymous data.
4.2 — Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt some important platform features and may cause problems when logging in.
Section 5
Data Retention Period and Security
5.1 — Data Retention Period
rv999 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected. The general rules are:
- Active account data: retained for the entire duration the account remains active.
- Financial transaction records are retained even after account closure, for the applicable legal retention period.
- KYC documents: for the period determined by regulatory requirements.
- Marketing communication data: until you withdraw your consent.
5.2 — Technical Security Measures
To protect your information, rv999 uses industry-standard security technologies:
- SSL/TLS encryption for all data transmissions.
- Server-side data encryption and firewall protection.
- Regular security audits and vulnerability testing.
- Two-factor authentication (2FA) option for user accounts.
- Strict internal access controls for data access.
5.3 — Response to a Data Breach
If there is any risk that the security of your information has been compromised, rv999 will notify affected users as quickly as possible and will immediately take the necessary steps to limit any damage.
Section 6
Your Rights
As an rv999 user, you have the following rights over your personal information. Contact our support team to exercise these rights.
Right of Access
You have the right to know what type of information we hold about you and to request a copy of that information.
Right to Rectification
You have the right to have any incorrect or incomplete information in your stored data corrected.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes, including marketing communications, and to have that use stopped.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format and, where applicable, to transfer it elsewhere.
Right to Restrict Processing
In certain circumstances — such as when there is a dispute about the accuracy of your information — you have the right to request that the processing of your information be temporarily restricted.
Section 7
Protection of Minors
7.1 — Age Restriction
rv999 services are for persons aged 21 or above only. We do not intentionally collect any personal information from minors.
We verify age at registration and if an account holder is found to be under 21, that account will be closed immediately and the collected information will be deleted.
7.2 — Request to Parents
If you find that your minor child has created an account on rv999, please notify our support team immediately. We will close that account on a highest-priority basis and delete all associated information.
Section 8
Policy Changes and Updates
8.1 — Notification of Changes
rv999 reserves the right to change, revise, or update this privacy policy as needed. If any significant changes are made, we will:
- Update the last updated date on this page.
- Send a notification to your registered email (if the change is significant).
- May display a notice on the platform at your next login.
If you continue to use rv999 services after the updated policy is published, you will be considered to have agreed to the updated policy.
8.2 — Relationship with Other Policies
This privacy policy is part of the overall legal framework of rv999. It should be read together with our Terms and Conditions and Responsible Gaming Policy.
Section 9
Contact Us
If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise any concern related to data, please contact us in the following ways.
rv999 Privacy Support
Quick Links
Visit our other policy pages for more information:
Important Note: By creating an account or using the services at rv999, you confirm that you have read this privacy policy and fully understand and agree to its terms. For persons aged 21 and above only.